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Same thing happened to me that happened to a lot of the other people. Ordered, kept getting email run around that order was coming. Never got it, after a very long time they stopped replying to my emails and now it almost looks like they went out of business. Not sure...
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1.0
I didn't like
  • Never received the product
  • Did not get the product i ordered
  • Not receiving my order or a refund
#1089871
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After repeated requests to this company initially regarding when I would receive my order, and then repeated requests for a refund of my shipping charges when it was obvious I wasn't going to be receiving my order; not only did I not get the collars I ordered from...
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#945796
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I have had 3 dogs die since I ordered these collars. Its really heart breaking that you would rip people off like this!! I paid for 4 of these collars and never got them, they are a rip off do NOT order from these people!! I really hope they make this right but from I...
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I didn't like
  • Never received the product
  • Customer not answering calls or emails
  • Item was not received
#899988
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My Handi Key Review

Best Pet Parent
#912316
Ordered in May 2016. It's now September 2016. They gave me a "tracking number" that shows product was shipped in July- hasn't moved since July!
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Delivery Service Review

Best Pet Parent
#849159
1.0
Details
They never gave me my product nor did they refund me and wouldn't answer my facebook messages
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Delivery Service Review

Best Pet Parent
#824612
1.0
Details
I, too, never received my product. They responded to a few emails, apologizing and giving me "updates" and excuses. Then they stopped responding to emails and don't answer the phone. It's been almost a year. It's BS.
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Customer service
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Exchange, Refund and Cancellation Policy

Pet Parent Key Ring Review

Best Pet Parent
#784252
Hi I ordered my key ring buy one get one free in November 2015. I still haven't received it
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I ordered a pet pedicure unit, which was "free" provided that you paid $7.95 for shipping. It is now one year later and I still have not received my order. I sent them an email about a month after the item was supposed to arrive and I was informed that they were back...
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1.0
Womelsdorf, Pennsylvania
I liked
  • That it was buy 1 get 1 free and the low cost
I didn't like
  • Item was not received
  • Complete lack of customer service
#876874
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Ordered dog collars on 9/5/15 , credit card was charged that same day , never got items in the mail... Scammers.... WOW Taking hard working Peoples Money SCAMMERS . This item was on Facebook. I have now learned my lesson I will not buy anything off of...
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I liked
  • That it was buy 1 get 1 free and the low cost
I didn't like
  • Item was not received
  • Being lied to
  • Scam
#872708
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Never received the product (collars) and they refused refund. They need to be prosecuted! I have email back and forth to prove that they owe me and WON'T pay or provide a product. Now their website is gone too! How can they get away with this??? Sandra Handy 09/21/15...
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1.0
I didn't like
  • Never received product or refund
  • Not receiving my order or a refund
  • Being ignored and lied to
#860651
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I ordered two LED collars from these crooks a year ago. I never received the product. I have called and left messages several time with no response. I have emailed them also several times with no response. I was billed $7.95 and paid by credit card. I guess it's time...
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#812997
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i have received and sent so many emails trying to get the merchandise i ordered but here it is a year later and nothing but extreme anger at myself for getting scammed out of 8$, what a fool i am. but somehow hopefully someone will catch up to sobs who stole not mine...
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#801960
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Ordered pet collar over a year ago they took my money but never shipped, emailed many times. Their response... ''I apologize for the lack of communication on our end. I've checked our system and see that your order was affected by an error made by our shipping...
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#801329
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Contact Best Pet Parent

Mailing Address:
BestPetParent.com
501 Silverside Road Suite 105 Wilmington DE, 19809 Level 10 313 LaTrobe Street Melbourne VIC 3000 Australia Tel: (02) 8091 1427
Wilmington, DE 19809
Phone:
(302) 407-0130
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I ordered animal nail clippers in August of 2015. My account was charged and here it is 6 months later and NOTHING! I have contacted them repeatedly and have not received any reply. SCAM COMPANY. I have filed a complaint with BBB but it seems Online Fusion INC will...
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I didn't like
  • Ripp off
  • Were quick to take my money and not provide refund or products
#796745
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